AnswersNow Scales Faster and Streamlines Care Access with Silna

AnswersNow Scales Faster and Streamlines Care Access with Silna

In April 2025, AnswersNow, one of the nation’s fastest-growing ABA therapy providers, partnered with Silna to transform its insurance operations. At the time, AnswersNow was expanding into new states and payors at record speed, seeing surging patient demand and growing its footprint nationally. Yet unlike most providers scaling at that pace, AnswersNow’s administrative headcount didn’t rise; it fell.

By automating core revenue cycle workflows through Silna, the company was able to handle exponentially more insurance volume with fewer manual touchpoints, fewer specialists, and faster results. What was once a slow, multi-handoff process became a seamless, technology-enabled system, enabling AnswersNow to sustain rapid growth while upholding high standards for patient experience.

AnswersNow Needed a Tech-First Solution to Keep Up With Demand

AnswersNow delivers virtual, evidence-based behavioral therapy to children with autism across the U.S. through its digital platform that connects families directly with licensed Board Certified Behavior Analysts.

By early 2025, AnswersNow had delivered over 100,000 hours of therapy with no signs of slowing down. As volume increased, AnswersNow needed a partner who understood the nuances of ABA authorization and could intelligently scale its insurance processes. Building an in‑house solution wasn’t feasible, and other tools could only offer quick fixes instead of addressing the structural challenge that required a true platform solution.

Regulatory changes also added to the administrative burden. Medicaid’s shift from semiannual to monthly eligibility renewals forced staff to spend hours verifying coverage, with senior leaders stepping in just to keep claims valid. Each new payor required retraining and new documentation processes, adding complexity with every state expansion.

The problem had become so significant that AnswersNow’s engineering team was being pulled away from core product development to build revenue cycle tools. Administrative inefficiency was threatening to slow growth, strain cash flow, and delay care for families.

Silna’s Impact Through the Numbers

Combining AI-powered workflows with deep payor expertise, Silna helped AnswersNow replace manual effort with intelligent automation. The partnership stood out not only for its technology-first approach, but also for Silna’s proactive approach and willingness to iterate based on feedback. 

What was once a barrier to growth has become a competitive advantage for AnswersNow. Patients now experience faster access to care and a smoother onboarding process. The results speak for themselves:

• 76% reduction in authorization TAT — from 29 days to under 7 days on average.
• 79% reduction in authorization submission time — from 14 days to 3 days.
• 3.8x faster benefit check TAT — improved turnaround from 72 hours to 19 hours.
• Doubled the business without added staff — handled double the patient volume while reducing admin headcount by 50%.

Silna’s technology has freed up AnswersNow’s staff from manual insurance authorization and revenue cycle tasks, enabling them to focus on higher-impact work. Instead of manually verifying benefits or tracking down approvals, staff now focus on supporting therapists, improving documentation quality, and driving better patient outcomes. “Before Silna, our team spent countless hours on insurance tasks. Now, we can focus on delivering a best-in-class patient experience,” Nichole said.

Looking Ahead

AnswersNow is expanding nationwide, delivering life-changing care to children with autism and their families. With Silna automating administrative workflows, the team can focus more of their time on what matters most — providing personalized, high-impact care that improves outcomes for every child and family they serve.

The partnership enhances AnswersNow’s operational efficiency, allowing the company to scale effectively while maintaining administrative efficiency. It’s not just technology; it’s a partnership that has enabled them to move faster, be more proactive, and focus on what they do best: providing exceptional ABA therapy.